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Adamant Revisited

November 3rd, 2006

Well time for a few more emails about my favorite company.

From what appears to be the only tech ever at adamant, and one of possibly two employee’s total. On Oct 23:

Your Z81K laptop notebook has arrived at Adamant.
Right now it is being tested and double checked to make sure it
is in working condition before we send it back to you. It looks like
we should be shipping it to you on tuesday.

thanks

tech

My reply on the twenty-third:
Well that is good news, the question is that its been almost 5 months, what is adamant’s contribution to the issue. I know at one point dima talked about 2 months of extended service, almost 3 months ago….
I of course get no reply, not surprising with the record that has happened in the past. The machine is sent out without telling me like I explicitly asked Tom to let me know. As noted in the next article I got the machine and realize that its a refurbished unit instead of a new unit like I was told by Tom on the phone personally. I’m now seething again and needing to take pictures to display to the world. Of course today I sent this email:
Well, no reply to my queries for over a week again….nice running record there.

On the phone you told me that it was going to be a new machine. When one things of a new machine..they don’t think of one that has been abused more then the one that you had. Its kind of a common idea that new is actually new…not a refurbed replacement. I’m not trying to be a hardass but seriously did you think that sending a machine that the keyboard works in..but is in worse physical condition would be satisfactory or even proper? There are massive scratches on the lid that were not on my machine(mine wasn’t perfect but it wasn’t scratched to heck and back), missing feet rests on the bottom, one of the protective pads for the monitor closing is missing. The machine is quite dirty, with what appears to be coke reside sticky stains on it. There is whiteout along the sides of the machine and there are screws missing from the case that keep the machine together. I’m sorry but this is once again not acceptable from a business owners perspective nor a customers point of view. If I was to treat customers like you have with me. I’d be out of business.

http://tsunam.org/?cat=5

Yes, I did finally give them a link to the Adamant Sucks category and it should be interesting to see what if iany response there is to the matter. After all I’m now up to a dozen posts about the service that adamant gives. Awaiting a call from one of my family members to see what other options I have.

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