Adamant Revisited
November 3rd, 2006Well time for a few more emails about my favorite company.
From what appears to be the only tech ever at adamant, and one of possibly two employee’s total. On Oct 23:
Your Z81K laptop notebook has arrived at Adamant.
Right now it is being tested and double checked to make sure it
is in working condition before we send it back to you. It looks like
we should be shipping it to you on tuesday.thanks
tech
Well that is good news, the question is that its been almost 5 months, what is adamant’s contribution to the issue. I know at one point dima talked about 2 months of extended service, almost 3 months ago….
Well, no reply to my queries for over a week again….nice running record there.On the phone you told me that it was going to be a new machine. When one things of a new machine..they don’t think of one that has been abused more then the one that you had. Its kind of a common idea that new is actually new…not a refurbed replacement. I’m not trying to be a hardass but seriously did you think that sending a machine that the keyboard works in..but is in worse physical condition would be satisfactory or even proper? There are massive scratches on the lid that were not on my machine(mine wasn’t perfect but it wasn’t scratched to heck and back), missing feet rests on the bottom, one of the protective pads for the monitor closing is missing. The machine is quite dirty, with what appears to be coke reside sticky stains on it. There is whiteout along the sides of the machine and there are screws missing from the case that keep the machine together. I’m sorry but this is once again not acceptable from a business owners perspective nor a customers point of view. If I was to treat customers like you have with me. I’d be out of business.