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Laptop step 3 of the 12 steps

September 7th, 2006

Well, I have yet another reason to talk badly about Adamant computers as well about Asus now as well.

Asus, is getting the bad rep this time because, they not only took supposedly a month and a half to fix a simple motherboard problem, but they couldn’t even get that right. That is correct people. I’ve waited over two months to get a laptop back that is indeed still broken in the same exact way that it was those many months ago now. How do you like those apples? Want to trade places with me and the fact that I’m just laughing about the machine being fixed…

The fixed machine was directly from what Adamant has said, and it would appear that they didn’t even bother to open the machine and see if it was indeed fixed. So I get to call them tomorrow and attempt to get a hold of Dima, the ceo, and see what options he has for me. I’m sure he’ll tell me that it was fixed and that I need to send it in again for repairs. Which will take another two full months. One can guess what my general response to that will be…

At this point I almost want to think that Adamant held onto the machine and never sent it to Asus, and instead just kept me waiting, to send me back the broken machine. I certainly have no way to prove that they sent it off currently and I’m sure they will refuse to show me proof that they sent it off to Asus for repair.

Now, tell me do you want to shop at Adamant Computers or with Asus again….’

Anyone happen to have the Public Relations email address for Asus?

Update #1: Called Adamant at 9:20 am, got dima and told him calmly that my machine was still in fact broken. He said he’d talk with the tech who worked on the issue, and then go and give Asus a piece of his mind. He also said that he’d give me a call in a couple of hours. However, he did say that we’ll have to do something about the issue..so that’s a good sign at least.

2 Responses to “Laptop step 3 of the 12 steps”

  1. photogirl72 Says:

    I am so sorry. I hope they are being honest about wanting to help. Somehow I kind of doubt it though.

  2. JDWood Says:

    That just sucks. I hope that person is like my boss, if a customer is unhappy he’ll really belt it to the vendor/service provider when it’s their fault. I’ll keep my finger’s crossed that this gets resolved soon, but that didn’t help much for getting it back in working order this time.

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